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Epson Malaysia - Our Story

 

About Epson
Epson is a global technology leader dedicated to connecting people, things and information with its original efficient, compact and precision technologies. With a lineup that ranges from inkjet printers and digital printing systems to 3LCD projectors, smart glasses, sensing systems and industrial robots, the company is focused on driving innovations and exceeding customer expectations in inkjet, visual communications, wearables and robotics.

Led by the Japan-based Seiko Epson Corporation, the Epson Group comprises more than 67,000 employees in 90 companies around the world, and is proud of its contributions to the communities in which it operates and its ongoing efforts to reduce environmental impacts.

 

The Malaysia Presence
Epson Malaysia was incorporated in 1991 as Epson Trading (M) Sdn Bhd and has been change to EPSON Malaysia Sdn Bhd on 2008. Epson Malaysia Sdn Bhd has the exclusive rights to the marketing and distribution of the complete range of EPSON products in Malaysia and Brunei.

 

Our Strengths
The Epson brand reflects superior quality, versatility and excellent value for money. It is a brand that’s internationally recognized as a market leader. Epson Malaysia Sdn Bhd, with strong support from our principals in Japan, is committed to the high standards of excellence. We have established the Epson brand here in Malaysia with dynamic professionalism and pride. Being a technologically advanced company with a strong commitment in Research and Development, Epson has set the standards in the various fields where it involves itself in.

 

Management Philosophy
  • Epson is a progressive company, trusted throughout the world because of our commitment to customer satisfaction, environmental conservation, individuality, and teamwork.
  • We are confident of our collective skills, and meet challenges with innovative and creative solutions.
Mission Statement
To meet customers’ needs and expectations, Epson Malaysia Sdn Bhd shall establish a sales and service culture evolving from the effective and efficient utilization of resources by :

  • Enhancing value-added services to the customer.
  • Having knowledgeable and competent workforce, which emphasizes teamwork.
  • Having an effective and efficient IT infrastructure.
Our Strategy For Success
Our strategy for success is a simple yet successful one. It revolves around a progressive management philosophy, strong marketing, efficient production operations, powerful R&D and a responsible social role in the community. Using these key factors as the recipe for success, our resources have been channeled into understanding customer needs and then producing products that satisfies these needs.

With the internationally renowned brand name, Epson Malaysia has grown to be a major force in the region. Being both innovative and dynamic, we are able to utilize our resources to respond quickly and march ahead of the rest.

 

Customer Satisfaction
  • The over-riding objective at Epson Malaysia Sdn Bhd is to increase customer satisfaction.
  • Epson’s commitment to customer satisfaction also means introducing new products and services to meet the vigorous demands of the market.
  • From the customers’ point of view, Epson translates into superior quality, reliability and durability, as well as prompt after sales services. With an extensive coverage of Authorized Service Providers nationwide, our customers enjoy the assurance that should the need ever arises; an Epson expert is just a phone call away.
Strategic Dealer Network
  • Our distribution channel takes into account a strong dealer network. Throughout Malaysia, Epson Malaysia’s resellers provide a professional pre-sales and after sales service. They have contributed to the Epson success story and will continue to be a dominant factor in the future.

 

Environment

Global warming and resource depletion are serious worldwide issues. The scale of the environmental challenges facing the world requires strong responses, and we're taking a lead in making a difference.

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Innovation

Seiko Epson has evolved greatly since starting out as watchmakers over 60 years ago - one thing that hasn't changed is our commitment to creating ground-breaking technologies that enable you to exceed your vision.

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Newsroom

Visit our Newsroom for the latest corporate events, achievements and innovations from Epson.

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Contact

Should you wish to, you may call Epson helpdesk if you need advice on how to troubleshoot a faulty product.

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