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EPSON SINGAPORE RESPONSE TO COVID-19

 

In response to the latest Singapore Government’s risk assessment and guidance, Epson Singapore is adapting its practices to protect the health and well-being of our staff and customers. As such, we have closed our main office and our staff will work from home from 7th April until 4th May 2020.

Our Service Centre remains open and we will offer the following services but with limited resources :-

a. Repair Services

i. Strictly for walk-in repair service

1. Mon to Fri: 10am to 5pm
2. Sat, Sun and Public Holidays: Closed

ii. Customers can opt for a courier pick-up and delivery services priced at SGD$40.00 for 2 way pickup and delivery support (cost excludes GST and will be incurred by the customer) 

1. Kindly contact Epson via our toll-free hotline or online feedback form to arrange for a courier pick-up and drop-off service

2. Should you choose to courier your item(s) to us, please include the following details on a piece of paper together with the faulty unit:

a. Customer Name
b. Address
c. Mobile Contact Number
d. Email
e. Product Model
f. Serial Number
g. Proof of purchase (photocopied receipt)

b. Redemption Service

i. Redemption for islandwide promotions will be temporarily suspended until 4th May 2020. This is subject to change should there be further measures implemented by the Singapore government. To honour our promotion and to thank our customers for their support, we have decided to extend the redemption period from 22nd May until 19th June 2020

c. Do note that remote troubleshooting service is available via our toll-free Helpdesk at 800-1205564 from 9:00 am to 6:00 pm, Mon to Fri.

d. You can also click here for email support if you require clarifications.

We seek your patience and kind understanding during this difficult time.

 

 

Call Epson
Should you wish to, you may call Epson helpdesk if you need advice on how to troubleshoot a faulty product. Our trained technicians can either walk you through the resolution process or advice if you have to bring it in for repair. Or if you have questions before buying Epson products, please call our pre-sales enquiry number.
 
For technical support or pre-sale enquiries, please call our helpdesk at 1800-8-17349 (Toll-free)
- Accessible 09:00am to 06:00pm, Mon - Fri (Except public holidays)

For email support, please click
here to complete the feedback form   
 
 
*Due to Covid-19 and the restrictions placed in the Malaysia on travel and people movement, we are making adjustments on our call centre service. Hence, you may expect slower response time when you call us. We have also created a feedback form link here where you may submit and we will get back to you as soon as possible without the need to hold on to the call. We humbly seek your kind understanding during this difficult period and hope to resume normal operations as soon as we can. Thank you for your patience and we sincerely apologise for any inconvenience caused. 
 
 
Brunei Customers
Please call : 6-03-56 288 288 Ext 351 / 353
- Accessible from 09:00am to 06:00pm, Mon - Fri (Except public holidays)
Speak with one of our customer service officers
You can reach us at: 1800-8-17349 (Toll-free)
(Effective 1st April 2014)
 
 
  
Company Information
Epson Malaysia Sdn Bhd
3rd Floor, East Tower,
Wisma Consplant 1,
No.2 Jalan SS 16/4,
47500 Subang Jaya
Tel: 603-56 288 288
Fax: 603-56 212 088