Privacy Statement – applicable to Users in Malaysia
August 14, 2020
SEIKO EPSON CORPORATION
Seiko Epson Corporation, including its subsidiaries and affiliated companies, (“Epson”, ”We”, ”Us” or "The Company") provides Epson Cloud Solution PORT Membership Service ("The Service" or “This service”) to all users ("Users" or “you”). We believe that it is important to properly protect the information about users ("personal information") as a social responsibility and strive to handle personal information appropriately based on this privacy statement, and in accordance with the personal data policy at https://www.epson.com.my/personaldatapolicy.
1. Collection method and information collected
We collect personal information from users by the following methods. In order to improve the service, we may collect additional information other than those listed below, but we will notify the user before starting acquisition of additional information.
1-1. Collection of information for user registration We will manage personal information, including but not limited to, name, e-mail address, password, company name, department name, location, type of business, number of employees and telephone number provided to us for user registration of this service.
1-2. Collecting information for understanding usage environment In order to understand the usage environment for using this service, technical information relating to your electronic interface devices, including but not limited to, your OS, version number, product type and service pack is collected and managed as part of your personal information.
1-3. Collecting device information registered in the system Device information includes but is not limited to: (model name, series name, serial number, etc.) of the printer that is the target of this service, installation environment information (temperature, humidity, atmospheric pressure, etc.), operation information (printer usage status, error information, job information, consumables and media information) is collected and managed as part of your personal information.
1-4. Collecting information when a user accesses the service When a user accesses this service, we may collect information such as page browsing history as information regarding the user's behaviour and use it for improving convenience of the service. This information includes website usage history and session cookies.
As one of the cookies, we use Google Analytics of Google Inc. to collect and analyse usage history.
You can refuse to receive cookies on your decision, however, you may not be able to use some of the functions of this website or this service.
*We do not use Do-Not-Track signals.
2. Purpose of use of personal information
We will use personal information within the scope of the purpose of use notified to you when acquiring personal information, or the following purpose ("purpose of use"). Except for the purpose of use, we will not use it unless it is described in "3. Sharing information to third parties" or with the prior consent of you.
- Your registration and certification to use this service.
- Contacting you regarding this service.
- Provision, maintenance, protection and improvement of this service.
- Response to complaints related to privacy information with regards to this service.
However, when required by law or regulatory or governmental authority, we may use personal information even if it is outside the scope of the purpose of use.
3. Sharing information to third parties
We will not provide personal information to third parties except with your consent. However, regarding the following cases, we may provide personal information to a third party.
3-1. About shared use To the extent necessary to achieve the purpose of use, we may disclose or provide the acquired personal information and the content of inquiries to each company of the Seiko Epson Group in a paper or electronic medium.
Please refer to "1. Collection method and information collected" for the personal information items shared with group companies, and "2. Purpose of use of personal information" for the purpose of use.
The following is the person responsible for the management and operation of personal information when sharing the Seiko Epson Group.
SEIKO EPSON CORPORATION
Epson Cloud Solution PORT Personal Information Protection Manager (whose contact details are set out below at paragraph 5)
3-2. About outsourcing to a third party We may entrust all or part of the handling of personal information to a third party where necessary for achieving the purpose of use.
When entrusting, we will entrust personal information to the minimum extent necessary to carry out our business, under strict control, and will supervise the recipient as necessary and appropriate. This includes our potential use of reliable third party cloud services providers meeting industry standards of data protection, and provided that such third party cloud services providers are able to confirm an adequate level of protection or ensure the implementation of appropriate safeguards when personal data is transferred to a data cloud, for which the cloud servers may reside in a separate country.
3-3. Use of information provided to the outside the company We may provide anonymised statistical information to third parties, from which it is not possible to identify any individuals.
3-4. Business transfer, etc. As a company, we may take over the business due to merger or other reasons. In that case, personal information will be handled even after succession to the extent necessary to achieve the purpose of using the personal information before succession.
3-5. Provision based on laws and regulations When required by law or regulatory or governmental authority, we may provide personal information to a third party in the following cases.
4. Safety management of personal information
In order to properly manage personal information, the Company will supervise employees and will exercise due diligence to ensure proper management. In addition, personal information is kept accurate and up-to-date within the range necessary to achieve the purpose of use, and is safely managed by a server protected by a firewall, etc. to prevent unauthorized access, loss, destruction, falsification, leakage, etc. For personal information entrusted to us by the user, we will delete the user registration information and delete the printer information when the service is no longer required for the user, such as when the user has finished using the service. The password entered by the user when using this service shall be managed by the user himself and shall not be disclosed or leaked to a third party. In addition, if we learn of the fact that the password has been stolen or used by a third party, we will inform you immediately of that fact, and we will take the necessary remedial action in accordance with your instructions.
5. Contact point for personal information
For inquiries and complaints about personal information, please contact the following contact.
Contact point for personal information 80 Harashinden, Hirooka, Shiojiri-shi, Nagano-ken 399-0785 SEIKO EPSON CORPORATION Epson Cloud Solution PORT Personal Information Protection Manager E-mail: firstname.lastname@example.org Or, please write to Epson at the contact details set out at https://www.epson.com.my/personaldatapolicy.
*Inquiries regarding the use and consideration of this service and products cannot be answered at this window, so please inquire at the contact information for each product.
6. Disclosure, correction, suspension of use, deletion, etc. of personal information
If you require disclosure of the content of personal information, purpose of use, or make corrections regarding personal information, please contact the person in charge of the company who accepted the application for using this service, or please contact the "5. Contact point for personal information". After confirming your identity, we will promptly perform procedures such as disclosure of personal information.
7. Compliance with laws and regulations / Revision of privacy statement
Epson manages and uses personal information in accordance with laws and regulations in Japan and in Malaysia. We may revise the privacy statement in order to comply with changes in laws and regulations in Japan and in Malaysia, to ensure the protection of personal information more securely, or for other reasons. Please check this privacy statement regularly for updated information on the handling of your personal data. You agree or shall be deemed to agree to be bound by any of such amended, altered, changed or modified policy by continuing to access our website, using any services provided by us, signing up for any products and services provided by us, submitting information to us, or otherwise showing your agreement thereon.
8. Revision history
August 14, 2020 Initial release