Q: What's the difference between the Perfection 1200U, 1200U Photo and 1200S?

A: The Perfection 1200U and 1200U Photo have a USB (Universal Serial Bus) port and come with a USB cable. There is no SCSI or parallel interface option. The Perfection 1200S has a high speed SCSI interface but no USB interface. The Perfection 1200U Photo comes standard with a Transparency Adapter which is optional with the other units.

Q: The OneTouch feature is not working with my scanning program.

A: The one touch function only works with programs that are OneTouch compliant, like Presto Pagemanager and Windows 98 Imaging. These applications support linking scanner events with the Start button on Windows 98 and enable the scanner monitor utility.

Q: What sizes of film and slides is the optional transparency unit able to scan?

A: The optional transparency unit accomodates negative and positive transparencies up to 4" x 5" comes with film holders for the following film sizes: 35mm film, Brownie size (2.4" x 3.5") and 4" x 5" film.

Q: My system doesn't recognize the USB port (Windows only).

A: The USB interface is not supported by Windows 95 (including OSR-2.x) or Windows NT. You must have Pre-installed Windows 98. The scanner must be connected to a built-in (root) hub or first tier hub only. If the scanner is attached to a built-in root hub and the scanner isn't recognized, check the computer's user manual and to see if the USB port needs to be enabled in the computer's setup. If the scanner is attached to a first tier hub, that hub must be self-powered (ie: an AC adapter should be attached).

Q: Can the Perfection 1200U be turned off? The system hangs up (Windows only) when I turn the scanner off.

A: Yes, the Perfection 1200U can be turned off while the computer is on. Because USB is Plug and Play, the system will find the scanner when it is reconnected and powered on. If your system hangs after turning off the scanner, try disabling Event Monitoring in Scanners and Cameras first.

Q: Can the Perfection 1200U scanner be disconnected from the computer after installing the scanner software (Macintosh only)?

A: The scanner monitor searches for the Perfection 1200U during start up and may cause your system to hang if it does not find it. Do not disconnect your scanner unless you disable the Epson Scanner Monitor extension in the Extensions folder.