Epson Malaysia was incorporated in 1991 as Epson Trading (M) Sdn Bhd and has been change to EPSON Malaysia Sdn Bhd on 2008. Epson Malaysia Sdn Bhd has the exclusive rights to the marketing and distribution of the complete range of EPSON products in Malaysia and Brunei.
Our Strengths
The EPSON brand reflects superior quality, versatility and excellent value for money. It is a brand that’s internationally recognized as a market leader. Epson Malaysia Sdn Bhd, with strong support from our principals in Japan, is committed to the high standards of excellence. We have established the EPSON brand here in Malaysia with dynamic professionalism and pride. Being a technologically advanced company with a strong commitment in Research and Development, EPSON has set the standards in the various fields where it involves itself in.
Management Philosophy
Epson is a progressive company, trusted throughout the world because of our commitment to customer satisfaction, environmental conservation, individuality, and teamwork.
We are confident of our collective skills, and meet challenges with innovative and creative solutions.
Mission Statement
Epson Malaysia Sdn Bhd intends to be its customer most valued suppliers by 2005.
To meet customers needs and expectations, Epson Malaysia Sdn Bhd shall establish a sales and service culture evolving from the effective and efficient utilization of resources by :-
Enhancing value-added services to the customer.
Having knowledgeable and competent workforce, which emphasizes teamwork.
Having an effective and efficient IT infrastructure.
Our Strategy For Success
Our strategy for success is a simple yet successful one. It revolves around a progressive management philosophy, strong marketing, efficient production operations, powerful R & D and a responsible social role in the community. Using these key factors as the recipe for success, our resources have been channeled into understanding customer needs and then producing products that satisfies these needs.
With the internationally renowned EPSON brand name, Epson trading has grown to be a major force in the region. Being both innovative and dynamic, we are able to utilize our resources to respond quickly and march ahead of the rest.
Customer Satisfaction
The over riding objective at Epson Malaysia Sdn Bhd is to increase customer satisfaction. Our commitment towards meeting this objective is clearly stated in the complete range of hardware with the Digital and Total Color Imaging solutions we provide.
EPSON commitment to customer satisfaction also means introducing new products and services to meet the vigorous demands of the market.
EPSON printers, projectors and scanner are immensely popular in all areas of business. In the fields of education, banking and finance, EPSON is one of the leading brands preferred. Our domination also continues in manufacturing, trading, engineering and retailing, and also in all government sectors.
From the customers’ point of view, EPSON translates into superior reliability, durability, and value for money and prompt after sales services. With an extensive coverage of Authorized Service Providers nationwide, our customers enjoy the assurance that should the need ever arises; an EPSON expert is just a phone call away.
Strategic Dealer Network
Our distribution channel takes into account a strong dealer network. Throughout Malaysia, Epson Malaysia Sdn Bhd’s resellers provide a professional pre sale and after sales service. They have contributed to the EPSON success story and will continue to be a dominant factor in the future.
